OGame.org

Quoted from "Cassandra Vandales"

And because there are every now and then people who err the whole stuff doesn't work?

There are always bad apples once in a while, but that doesn't mean all are bad.

Surely, as the team grew, the chances someone not being fit joins in, and it is not really eay to get good people either - which is why we have too less GOs.

Cass is pretty much spot on.

I've dealt with absolute idiots before I joined the team, trust me. Nobody is denying that some of the apples are bad, but to label the entire team bad because of a few is over the top.

CoMa situation, I could comment on that one, but my momma always told me if you don't have something nice to say, don't say it. Now that the one I have a problem with is gone, and we have a new one in Wraith, I think it's safe to say, things will be a bit better. Wraith was raised here in .org, so he knows what it's like here. Good way for a CoMa to be. The last one wasn't worth the toilet paper I flush down the toilet.

Game Admins: Even as a Player, GO or SGO, I didn't always agree with the admins, that's just how I am. It did NOT affect me being a GO or an SGO, I did what I was expected to do and voiced my concerns as needed to whom I felt it appropriate. Sometimes I just blew off steam and nothing more. That's how it works in a TEAM.

SGO's: Glorified GO's, nothing more

GO's: Your front line troops. As a player, if you don't agree with a GO's ruling, you can take it to their SGO. If you don't agree with his/her ruling, take it to a GA all the way to a CoMa if you must. Trust me though, if you violated a rule, the punishment will stick, and it's rare to find a CoMa that will back stab his team, at least now it is.

As for the Boards, trust me when I say this, if a Mod or Smod get out of line, if Cass don't whip them, Treize has punishments that you will never read about in books. I've seen some of the bodies before they buried them and it wasn't pretty. Suffice it to say, they give their mods and smods plenty of rope to hang themselves with.

It's hard for me to support the team all the time and recently it's been REALLY difficult with some of the things I know, but as I said and Cass as well, you can't let one bad apple ruin the bunch.. or in my case a few bad apples ruin a bunch.. I know they are there, and they know they are there, but weeding them out isn't as easy as it seems. It takes players being up front with their superiors and letting them know something isn't right.

If you feel that you've been wronged by a GO/SGO/GA Mod/SMod/BA you can go up the chain, trust me, Wraith will listen to you if you have to take it to CoMa level, but what he won't do is get involved if you're jumping the chain of command. Problem with a GO, take it to their SGO.. simple as that.

i ca attest to the pile of bodies behind the chemical shack also.

Gameteam is very much the sameway. go's are held to an incredibly high standard, I was to be honest, quite anal about my go's conduct, and what was expected of them, infact omnicrom can attest to the bodies of go's i stacked for being out of line.

I took the conduct of my go's seriously and very rarely did i ever have to ream out any of my go's.

As a trainer one thing i lectured more then not, was that color they wear, they respresent, the actions they do reflect on everyone else.

and i stand by that statement.

i notified a GO named Heretik 5 months ago that my brother plays on the same ip in the same uni, he said "ok, i have added a note to your account" a new GO comes along 5 months later and bans us! i copy and paste the email i received and after about day i have yet to get a reply. (i saw that he logged in 6 hours ago and completely disregarded my ticket reply)

This isn't the place to complain about specific bans, this is a thread to complain about the behaviors of the team members on a larger scale.

If you have a problem with a certain member of the team, then contact their superiors as mentioned multiple times in this thread.

Wasnt Wraith a MOD here in the old days? He works for GF now? Cool! I always liked him!

Paci too, right (not a MOD, but a GO, but she works for GF now)? Man, brings back the memories, heh.

Quoted from "Jorj X"

Wasnt Wraith a MOD here in the old days? He works for GF now? Cool! I always liked him!

Paci too, right (not a MOD, but a GO, but she works for GF now)? Man, brings back the memories, heh.

Wraith got to BA and Paci to GA so top of the non-paid food chain
yeah it's good to have a home grown CoMa so to speak

I'm just gonna reiterate some points here. As Cass said, as you expand teams, you expand the potential to have mistakes and bad team members. If the percentage of team members who weren't fit to do their job was 5%, sure, out of like 30 members that'd only be 6. When you increase it to 50 members, it's now 10. The percentage hasn't changed at all, just the visibility of it. It's inevitable, and I think we, the Admins, do a decent job of removing people who aren't fit for their positions. I also feel that we fairly listen to every argument and complaint. We might not always rule in the players favor, but we follow the rules.

As to the given instance of a pushing ban for only 5k odd resources, rules are rules. We start making exceptions for some, we have to make them for all, and I for one an a strict literalist. Rules aren't meant to be bent so you don't fall out of line, they're meant to be followed and not meant to see how much you can do without crossing that line.

And yeah, it's easy to place blame for bad calls, but frankly, there is a system in place to help you. I honestly don't believe that a GA wouldn't respond in a timely manner. They actually have a strict time frame laid out for their responses. Just because they don't reply within 24 hours doesn't mean you're being ignored. They have 48 in which they can take to reply, and it should be that way. When reviewing a case or a ban, it shouldn't be rushed, it should be done and done right.

Quoted from "Treize Khushrenada"

If the percentage of team members who weren't fit to do their job was 5%, sure, out of like 30 members that'd only be 6. When you increase it to 50 members, it's now 10.

Whilst I understand, and agree with your point, I have to say that your maths is a bit wonky there man

Quoted from "Treize Khushrenada"

If the percentage of team members who weren't fit to do their job was 5%, sure, out of like 30 members that'd only be 6. When you increase it to 50 members, it's now 10.

6 of 30 and 10 of 50 is 20%, and that would be a lot, an unacceptable amount. 5% of 30 would be 1.5, and of 50 it would be 2.5, so I think your 5% number is a good estimate of it, even though I dont know any bad MODs or GOs myself (even though I have butted heads and argued and been warned a LOT by this staff, I deserve most of what I got and the couple times I felt I was over-MODed are offset by the many times I wasnt even warned when I probably should have been).

lol Why do you guys think I went into biology? We don't use math that much

But at least my point came through even though my math was foul lol

Quoted from "Son Goku"

Quoted from "Cuddly Bear"

I have seen GO's banning for pushing in a trade worth millions, for less than 5k res difference.

Still pushing, is in not?

I don't know what their guidelines are on this, but you can contact them, their SGO, GA, another GA x4 and then the CoMa if you're unhappy with the way you're treated, a ban etc etc

Yeah, you can contact them...and get zero satisfaction.

I pay for some of the optional services on my OGame account in Uni 7. Imagine my surprise to find out that, after being banned for "pushing", I didn't get a response from my GO because he was out of town for a day and unable to access a computer. I'm a paying customer, but you have unpaid volunteers servicing my account when they can make it to a computer without any backup? Ridiculous.

And my pushing offense wasn't truly that. I had a trading partner send me a shipment of deut last week, as he often does, to trade for crystal. Unfortunately, he, also, often doesn't check to see what my stock is of crystal before he sends it. I wasn't able to send my part of the trade immediately. Some stuff came up and I forgot to send it within 48 hours. Since he's ranked a bit higher than me, this didn't trigger any punishment.

Fast forward to this week, when he sends me another shipment. I repay that shipment with a trade back of crystal...and send another shipment to make up for what I failed to send the previous week. Though the total of his two shipments was around 800k of deut and mine around 1kk of crystal, we were banned for pushing/pushed because the amounts that happened in the last 48 hours were 400k from him and the nearly 1kk from me. Never mind that, if I tried to use a merchant to trade crystal for deut, the exchange wouldn't be far off from those numbers.

Explained this all to the GO, but, since I opened with a complaint about how it took a day for a response and that was only to tell me to refile the ticket under the correct e-mail address (which I had to guess at which one I used since your banning system won't even let me far enough into the account to check), he's not really been willing to listen to the explanation. Since I complained about how GameForge collects my money and then has unpaid volunteers servicing my account as a hobby, he's decided that I'm suggesting the rules shouldn't apply to me because I'm a paying customer.

Just to be clear, I told him that I don't blame HIM for the delay in response that occurred because of GameForge's volunteer system that apparently lacks an appropriate backup/buddy system...but he still seems to have taken it personally. Of course, with his repeatedly being obtuse and seeming to insist that that I'm saying I should be unbanned because I pay for services, I've questioned his grip on the English language, so I've certainly earned some ill will.

since GO's aren't paid you will have to pay him yourself then, with kindness and respect.

if you are unwilling to do that then i'm sorry but you've dug yourself this hole, and its going to be mighty hard to get out.
If you want to fix this problem you might want to take it to his(her?) SGO and apologise for your actions, and state that you would like to deal with the GO who is doing his best but due to your actions it is impossible for the GO to take you impartially and as such you request his help in the matter.

and for future reference since you are aware of the 48 hour rule for trades, you should send in a ticket to your GO if it should happen that the trade does not complete. this way they don't needlessly ban you. No matter what you think i'm sure no GO enjoys banning people.

Quoted from "schwapp"

Quoted from "Son Goku"

Quoted from "Cuddly Bear"

I have seen GO's banning for pushing in a trade worth millions, for less than 5k res difference.

Still pushing, is in not?

I don't know what their guidelines are on this, but you can contact them, their SGO, GA, another GA x4 and then the CoMa if you're unhappy with the way you're treated, a ban etc etc

Yeah, you can contact them...and get zero satisfaction.

I pay for some of the optional services on my OGame account in Uni 7. Imagine my surprise to find out that, after being banned for "pushing", I didn't get a response from my GO because he was out of town for a day and unable to access a computer. I'm a paying customer, but you have unpaid volunteers servicing my account when they can make it to a computer without any backup? Ridiculous.

And my pushing offense wasn't truly that. I had a trading partner send me a shipment of deut last week, as he often does, to trade for crystal. Unfortunately, he, also, often doesn't check to see what my stock is of crystal before he sends it. I wasn't able to send my part of the trade immediately. Some stuff came up and I forgot to send it within 48 hours. Since he's ranked a bit higher than me, this didn't trigger any punishment.

Fast forward to this week, when he sends me another shipment. I repay that shipment with a trade back of crystal...and send another shipment to make up for what I failed to send the previous week. Though the total of his two shipments was around 800k of deut and mine around 1kk of crystal, we were banned for pushing/pushed because the amounts that happened in the last 48 hours were 400k from him and the nearly 1kk from me. Never mind that, if I tried to use a merchant to trade crystal for deut, the exchange wouldn't be far off from those numbers.

Explained this all to the GO, but, since I opened with a complaint about how it took a day for a response and that was only to tell me to refile the ticket under the correct e-mail address (which I had to guess at which one I used since your banning system won't even let me far enough into the account to check), he's not really been willing to listen to the explanation. Since I complained about how GameForge collects my money and then has unpaid volunteers servicing my account as a hobby, he's decided that I'm suggesting the rules shouldn't apply to me because I'm a paying customer.

Just to be clear, I told him that I don't blame HIM for the delay in response that occurred because of GameForge's volunteer system that apparently lacks an appropriate backup/buddy system...but he still seems to have taken it personally. Of course, with his repeatedly being obtuse and seeming to insist that that I'm saying I should be unbanned because I pay for services, I've questioned his grip on the English language, so I've certainly earned some ill will.

Problem a With your rant.


only thing that makes you a gameforge customer is a purchase of darkmatter, wich really, is peanuts as you dont need it to play.

Secondly having darkmatter or any pay features does not make you god overstaff, or in anyway give you the right to comment on the life away from the pc that go has, hate to say it, we all have things to pay for and have jobs, wich really is more important than catering to some fool that could have avoided a ban by simply following the rules and not setting the blame on his partener, for things like "not checking your stock of crystal"

not his problem, you control the account, you also are responsible to make sure your trading appropriately, if your short, and outside of the rules, you will be banned.

secondly, if this is the attitude you have ysed ill let in on something, when i was sgo, i used to make users like you apologize to my go's for this attitude towards them before id unban. in this case that should be done, as you clearly are in the wrong, the go, has infact done his job and is following his procedures. and dont even say i dont know what im talking about, cuz with what i know, id make your brain explode.


and having to refile the ticket is proper procedure, you dont have the right email for the account, they wont talk to you, it's a policy in place and strictly followed, fyi, if the go broke it, he could be fired and sued.

and there is more then one go to a uni, but only the go that banned you, can handle your ticket, next step is the sgo, and step after that is the ga's all of which i know really well. and would support the ban in most likely case.


but in the end, "not knowing the rules" is not an excuse mate. perhaps now you will be more responsible in the future

I would like to remind you that while you did purchase dark matter through the game, you did not purchase anything that warrants any express service in regards to communication with the game staff. It used to be outright stated in the Terms & Conditions that purchasing premiums meant you only got the rights to that premium and nothing more.

As stated many times here, Game staff have up to 48 hours to reply to a ticket before the issue should be escalated, due to time zone differences and allowing the staff some time for real life.

And once again, this is not the place to discuss any specific bans. Further complaints specifically about individual bans, whether or not they are indicative of the sentiments expressed through this thread, will result in thread closure.

Quoted from "Dark Templar"

"I honestly don't believe that a GA wouldn't respond in a timely manner."
my friend was ignored for 11 days and when he opened a second it was ignored again for 5days.

I really like how everyone chooses the term ignore.

more like ignorent to the facts even game admins have a life away from the game wich takes more importance, they have bills to pay and mouths to feed like any of us do.


they arent ignoring you, perhaps go check the away section. u might find your answer there

Quoted from "DigitalLonestarX"

Quoted from "Dark Templar"

"I honestly don't believe that a GA wouldn't respond in a timely manner."
my friend was ignored for 11 days and when he opened a second it was ignored again for 5days.

I really like how everyone chooses the term ignore.

more like ignorent to the facts even game admins have a life away from the game wich takes more importance, they have bills to pay and mouths to feed like any of us do.


they arent ignoring you, perhaps go check the away section. u might find your answer there

Sad thing is Digi, he's right, you know it and I know it. 48 hours to respond. That is 2 days.

So, either your friend didn't actually open the ticket (Meaning he thought he did, but the system may have rejected it and he didn't realize it) OR there really is a problem.

IF, and I say this lightly, IF, your friend took the appropriate steps, Mod to SMod to BA ... or GO, to SGO to GA... then he can take this to a CoMa. However, if your friend did NOT take this through the appropriate channels, chances are, the GA or BA pushed the complaint back to the appropriate level to get handled. Meaning, an SGO or SMod, or even the GO or Mod. It happens mate, and sometimes the system screws that up as well and they do NOT get handed back, rather kicked out of the system.

Sometimes it takes more than one opportunity to make things work. Remember, this game is all based on coding, and that coding is not 100% perfect, and likewise, those same guys make up the 'complaint' system for you, with the exception of these forums, which they do alter to make them 'Their' own.

All I can say is tell your 'friend' to stick with it, he/she may need to go on to IRC and request to speak with someone. If it's board related, Cass seems to always be on and in IRC (at least when I get on there she has been and we're half a world apart), if it's game related, you have a Universe channel that you can go into, any online Game Operator or even an SGO/GA should be available in that room IF, and this is a big little word here, IF they are online and available to talk to you. Call their name out, it'll highlight them and they should answer the call shortly, if they aren't to busy with other items.

You have more options available to you, if you just use them. I have more faith in some, not all, of the upper echelon people than I do in any of the others now days. I agree, the standards have dropped massively, but then again, when the creme of th crop doesn't want to be on the team, you aren't going to get anything better, you get what you get and work with what they give you. Sometimes that even means a bad apple. It happens, but it happens EVERYWHERE, not just here. Don't give up till you find someone you can work with if it's OGame related. Jadzia, Paci, Cass, Treize, dElo, Kelder, all good folks, would suppor them 100% of the time, why? Because I know that they aren't going to cut me slack because they know me, they'll do what's right for the game and the whole of the system, not the individual.

There are some though, I wouldn't give my used toilet paper to... that's life though.. when push comes to shove and you still feel like you're not being heard or you feel that an injustice has still happened, take it to Wraith, as he is the CoMa, I'll tell you now, if he makes a judgment call, he will do so with all the information he can gather, he's not a jump off the handle person and never has been, so if he tells you that you're wrong, trust me, you're wrong.

Well, here are the dates of the ticket. The ticket was made at 2009-10-21, GO reply was at 2009-10-23, my response was at 2009-10-23 and this is what happened after; (Top to Bottom)


Answer from: 2009-10-25
The ticket has been assign to the next level automaticaly.

Answer from: 2009-10-27
The ticket has been assign to the next level automaticaly.

Answer from: XXXXXXX 2009-10-28
Your ticket has been assigned to the next level by our team.

Answer from: 2009-10-30
The ticket has been assign to the next level automaticaly.

Answer from: XXXXXXX 2009-10-31
Your ticket has been assigned to the next level by our team.

Answer from: XXXXXXX 2009-11-01
Your ticket has been assigned to the next level by our team.

Then a reply at 2009-11-01 by a GA.
Sorry for the delay in replying to your ticket. Please open a new ticket from the correct permanent email address for the account in question

Best Regards
XXXXXXX
Game Administration

Yet another ticket was opened from the CORRECT email addres and no reply was made for yet another 5 days. Once again stating to open yet another ticket ... blah blah blah... endless cycle.

The GO in question was not away and only made 1 response and at that didn’t answer the questions asked. Yes, staff have lives to and yes staff get busy and yes they have volunteered to do this job. But if they aren’t doing it effectively, what is the point of them doing it.

Quoted from "application for staff"

What are the requirements to be accepted into the team?

Being over 18 years old; Due to legal issues.

Having a considerable amount of time to offer to the job (At least a daily average of two hours).

Accepting positive feedback and criticism from other members of the team, while being able to successfully being part of it.

Having a helpful and easy going personality.

Enough game and rules exp

The job that some of the staff are doing is quite frankly abysmal and there is no real way to complain about it, and any thread made about complaining about it is closed because 'they volunteer to do it'. Just because they have volunteered does not give the excuse for poor service. If I worked in a soup kitchen for poor people and told them to get their own soup I would be replaced. Why should this be different? O yea, and staff are paid by dark matter so its not like they give there whole time for nothing anyway.

Best Regards ...

I have never had a bad experience with a member of the staff, although I have little to base this opinion on since I play by the rules and have no reason to need to talk to them. I also greatly appreciate what they do to keep this game running smooth and fair, considering the seemingly endless harassment they get from the players. But, if these complaints about the staff are justified, then consider this:
Even volunteers have responsibilities they must attend to, if they cannot fulfill their responsibilities, they are replaced, simple as that. If a volunteer firefighter decides he is too busy to put out the fire engulfing your house, would you think: "oh, he has his own life to worry about, I guess I should just wait for him to have time for me", or "Do your job and put out this fire"?

Quoted from "YoDuvall"

Well, here are the dates of the ticket. The ticket was made at 2009-10-21, GO reply was at 2009-10-23, my response was at 2009-10-23 and this is what happened after; (Top to Bottom)


Answer from: 2009-10-25
The ticket has been assign to the next level automaticaly.

Answer from: 2009-10-27
The ticket has been assign to the next level automaticaly.

Answer from: XXXXXXX 2009-10-28
Your ticket has been assigned to the next level by our team.

Answer from: 2009-10-30
The ticket has been assign to the next level automaticaly.

Answer from: XXXXXXX 2009-10-31
Your ticket has been assigned to the next level by our team.

Answer from: XXXXXXX 2009-11-01
Your ticket has been assigned to the next level by our team.

Then a reply at 2009-11-01 by a GA.
Sorry for the delay in replying to your ticket. Please open a new ticket from the correct permanent email address for the account in question

Best Regards
XXXXXXX
Game Administration

Yet another ticket was opened from the CORRECT email addres and no reply was made for yet another 5 days. Once again stating to open yet another ticket ... blah blah blah... endless cycle.

The GO in question was not away and only made 1 response and at that didn’t answer the questions asked. Yes, staff have lives to and yes staff get busy and yes they have volunteered to do this job. But if they aren’t doing it effectively, what is the point of them doing it.



The job that some of the staff are doing is quite frankly abysmal and there is no real way to complain about it, and any thread made about complaining about it is closed because 'they volunteer to do it'. Just because they have volunteered does not give the excuse for poor service. If I worked in a soup kitchen for poor people and told them to get their own soup I would be replaced. Why should this be different? O yea, and staff are paid by dark matter so its not like they give there whole time for nothing anyway.

Best Regards ...

The part in Bold and underlined is what needs to be addressed here:

The ticket was accepted by the system, but no GO answered the ticket, hence why it went up the chain (THIS IS A BIG NO-NO)

The ticket, again, didn't get answered, this time by the SGO (AGAIN, ANOTHER, and yet BIGGER NO-NO)

GA Re-Assinged it to the SGO, got kicked back to the GA again (someone was wearing ear plugs, cause the warning sirens should have been in full blown over drive by now)

GA kicks it back AGAIN, ticket got re-assigned AGAIN (2x just for effort) before a GA finally answers the call...

Wrong Email address... ROFLMAO

Reasonable reason to kick it out, it ensures that your ticket is official and from the account owner, well, yeah....

Now that the new ticket is in play and STILL no joy from staff, time for you to take this to IRC and talk to the GA That answered the other ticket. Simply put, you need to push harder.
The ticket has not had any oversight (refer back to my BIG NO-NO comment please), that's for the GO and the SGO alike, and those are NO-NO issues that need to be addressed internally, but they need to be brought up none the less, TO A GA.

If you do NOT get any satisfaction from a GA in IRC, you need to contact the CoMa, Wraith02, for assistance. This issue is something that needs to be taken care of, not just the issue your having, but the issue where the ticket(s) are NOT being taken care of. Follow up on this, it's the only way to fix the broken cog, but this is also a serious issue here if GO's and SGO's aren't doing their job, and the GA's are not ensuring oversight on the SGO. Someone needs to answer for this one. I'm personally sickened by this having been a former team member, as tickets got checked daily, sometimes multiple times, and that was on a Brand New server too. Digi can pretty much attest to my work ethics, and if the team has not work ethics, then the CoMa needs to address it.

Good luck