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"oSupport" - The Ticket System

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dElo

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Wednesday, March 14th 2007, 1:01am

"oSupport" - The Ticket System

As Fever announced, http://board.ogame.org/thread.php?goto=l…hreadid=230041, the New ticket system is up for Unis 1, 2, 3 and 4, this will - hopefully - improve players contact with the Game Team, meaning that our answers will most probably go back and forth much faster and without using mails at all. :)

This modification to the current system involves a whole lot of changes for us, but we are very interested on your points of view on it. :D

Take into consideration that GameForge had no word on this change and that it is a team implementation, if it doesnt have the results we expect it will be reversed.

Feel free to discuss. As always, don't spam. ;)
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ChuckBiscuits

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Wednesday, March 14th 2007, 3:21am

Gameforge didn't come up with it
Gets my vote :D

Pluto

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Wednesday, March 14th 2007, 3:37am

Just the fact that its not gf gives it some credit ;) But it sounds good too, which is a double plus :)

Toastah is awesome. ^^

Lathandus

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Wednesday, March 14th 2007, 6:27am

Oh cool, that looks like a good system...I've already bookmarked it. Especially handy for moonshots and such. It's got my vote. Good work!




[19.04.2007 - 01:36] Eruwen » i really dont know how anyone can go to bed when theres fleets to crash and online shopping to be done

Teh Dude

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Wednesday, March 14th 2007, 8:57am

sounds like a great idea!
maybe one of those unis needs a new go
*looks around suspiciously*

..anyways, I must say your poll is very linear... What if someone has a reason for liking it and disliking it? You should make a third option :P

Konstantine

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Wednesday, March 14th 2007, 9:11am

Looks copied from somewhere else. ;) :D :P

Optimus Prime

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Wednesday, March 14th 2007, 9:36am

i think this would work out great for reasons for moons shot and recycler help alot easier then contact a go by email and everyting so good idea
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ilja

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Wednesday, March 14th 2007, 11:29am

I think the idea is good, but we shall see how it works in reality

Turin_Turambar

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Wednesday, March 14th 2007, 1:13pm

It seems like this should streamline things for the GOs. You know, get all the questions in one place and whatnot. It also makes it simpler for players-- you don't have to pick one GO to message and then find out that he's on vac mode, etc. etc., you can just stick the little sticky ticky thing up there and get it answered! (By the way, try to call it something other than otickets-- despite GF's non-involvement, it still sounds like another moneymaking scheme :D)

My only criticism is that I want it for Universe 7 too.

King Of Kings

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Wednesday, March 14th 2007, 1:14pm

RE: "oSupport" - The Ticket System

I dont care personally. I myself am someone who likes to keep copies of my outgoing emails in 1 spot. Not with a # in a ticket system on some webpage.

I also like the personal contact with a certain GO. With a ticketsystem it goes to all GO's of that Uni.

Plus i just saw the different subjects. Deff needs some improvement there.

Example, not the permission thing but a harvesting-support subject.


And also, IRC does it for me also.

This post has been edited 1 times, last edit by "King Of Kings" (Mar 14th 2007, 1:14pm)

hunter0293

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Wednesday, March 14th 2007, 1:43pm

RE: "oSupport" - The Ticket System

I think this will keep alot of inocent players from getting banned. So YES keep it :D
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Firef1y

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Wednesday, March 14th 2007, 2:15pm

Finally a great idea, from ppl who are human and have brains that work. Excellent idea, and can't wait to see it set up in Uni 9.


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Musical

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Wednesday, March 14th 2007, 3:44pm

RE: "oSupport" - The Ticket System

Quoted

Originally posted by King Of Kings
I dont care personally. I myself am someone who likes to keep copies of my outgoing emails in 1 spot. Not with a # in a ticket system on some webpage.

I also like the personal contact with a certain GO. With a ticketsystem it goes to all GO's of that Uni.

Plus i just saw the different subjects. Deff needs some improvement there.

Example, not the permission thing but a harvesting-support subject.


And also, IRC does it for me also.


You have some really good points K of Ks. I too like to keep a record of my emails sent and received. And I too like the personal touch between players and GOs.

What I dont like tho, what I really dont like, is when one GO bans a player for something and the player comes back and says "I emailed so-in-so". We cant read each others emails, but we can read each others tickets. With this new system, I think there will be less mistakes, and quicker fixes when mistakes do happen.

You dont have to loose the personal touch (IRC is great for that) and hopefully you will get a quicker turn around time.

Great feedback so far. Keep it coming guys. I am hoping this really takes off, but we can surely tweek it here and there. :)

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Wednesday, March 14th 2007, 4:20pm

awesome idea, i hope that replies will be faster now :)

btw somebody wake up kayman, i have been waiting for his reply for 3 days now :P


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dElo

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Wednesday, March 14th 2007, 4:55pm

Quoted

Example, not the permission thing but a harvesting-support subject.

I'll improve that. Needless to say you can use this thread to post suggestions and stuff you'd like to see on it. :)
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Wednesday, March 14th 2007, 6:51pm

I like it. Nice interface and easy to use. Will it give the Game Ops a better interface to work with as well? I remember what a pain it was to wade through all the erectile disfunction e-mail spam to read a players message.

Overall a nice job. Hopefully it'll make it easier for everyone.

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Gaishe

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Wednesday, March 14th 2007, 6:54pm

The only problem I think is that new users will just contact the GO directly or just post a message saying 'what do i do?'

But otherwise good idea.

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Wednesday, March 14th 2007, 9:40pm

Quoted

Originally posted by Gaishe
The only problem I think is that new users will just contact the GO directly or just post a message saying 'what do i do?'

But otherwise good idea.


Something I thought of, but, a message back saying to figure it out to several people, or ignoring it, might work ^^ lol

You should make uni 22 one of the test unis :P Still sounds good, possible tweaking is fine though, seeing as you guys are looking at the suggestions is a very good sign ^^

Toastah is awesome. ^^

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Wednesday, March 14th 2007, 9:51pm

Who will have access to certain UNI ticket report? Any GO, or it will be fowarded only to certain UNI GO?

As example, if guy from UNI 666 will need recs support permission , will this msg come to both 666 UNI GOs (their SGO? GA?), or "whoever will be near" hands? Will we get reply, so that we will know who deal with our matter in case of any "complications" or further conversation need?

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King Of Kings

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Wednesday, March 14th 2007, 10:13pm

RE: "oSupport" - The Ticket System

Quoted

Originally posted by Musical

What I dont like tho, what I really dont like, is when one GO bans a player for something and the player comes back and says "I emailed so-in-so". We cant read each others emails, but we can read each others tickets. With this new system, I think there will be less mistakes, and quicker fixes when mistakes do happen.

You dont have to loose the personal touch (IRC is great for that) and hopefully you will get a quicker turn around time.

Great feedback so far. Keep it coming guys. I am hoping this really takes off, but we can surely tweek it here and there. :)[/color]


I can't disagree with that, absolutely true. Especially since being a Staff member is on voluntery base, meaning a GO in this case wont be around each day or all parts of the day.

Quoted

Originally posted by dElo

Quoted

:
Example, not the permission thing but a harvesting-support subject.


I'll improve that. Needless to say you can use this thread to post suggestions and stuff you'd like to see on it.


Perfect :D

This post has been edited 2 times, last edit by "King Of Kings" (Mar 14th 2007, 10:13pm)