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dElo

Memento Mori

Date of registration: Sep 30th 2005

Posts: 6,566

1

Wednesday, March 14th 2007, 12:01am

"oSupport" - The Ticket System

As Fever announced, http://board.ogame.org/thread.php?goto=l…hreadid=230041, the New ticket system is up for Unis 1, 2, 3 and 4, this will - hopefully - improve players contact with the Game Team, meaning that our answers will most probably go back and forth much faster and without using mails at all. :)

This modification to the current system involves a whole lot of changes for us, but we are very interested on your points of view on it. :D

Take into consideration that GameForge had no word on this change and that it is a team implementation, if it doesnt have the results we expect it will be reversed.

Feel free to discuss. As always, don't spam. ;)
You wanna fly so you drag on flies
Drag on dragonflies
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ChuckBiscuits

Does this look infected?

Date of registration: Jul 6th 2006

Posts: 5,272

Location: Wine Capital of Canada - Oliver, British Comlumbia

2

Wednesday, March 14th 2007, 2:21am

Gameforge didn't come up with it
Gets my vote :D
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Pluto

There're many behind me...but still some ahead

Date of registration: Jul 15th 2006

Posts: 1,329

Location: Kansas City.

3

Wednesday, March 14th 2007, 2:37am

Just the fact that its not gf gives it some credit ;) But it sounds good too, which is a double plus :)

Toastah is awesome. ^^
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Lathandus

The Imperator

Date of registration: Feb 10th 2006

Posts: 615

4

Wednesday, March 14th 2007, 5:27am

Oh cool, that looks like a good system...I've already bookmarked it. Especially handy for moonshots and such. It's got my vote. Good work!




[19.04.2007 - 01:36] Eruwen » i really dont know how anyone can go to bed when theres fleets to crash and online shopping to be done
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Teh Dude

Unregistered

5

Wednesday, March 14th 2007, 7:57am

sounds like a great idea!
maybe one of those unis needs a new go
*looks around suspiciously*

..anyways, I must say your poll is very linear... What if someone has a reason for liking it and disliking it? You should make a third option :P
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Konstantine

Unregistered

6

Wednesday, March 14th 2007, 8:11am

Looks copied from somewhere else. ;) :D :P
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Optimus Prime

There're many behind me...but still some ahead

Date of registration: Jun 8th 2006

Posts: 989

Location: virginia beach

7

Wednesday, March 14th 2007, 8:36am

i think this would work out great for reasons for moons shot and recycler help alot easier then contact a go by email and everyting so good idea
Optimus Prime will rule the Universe.
Universe 1,18
HOF-65
Advance-5
Rip kills-22
1.489.722 as of jan 1st 2008

[img]http://ogametools.id10t.us/mines/images/1561929606.png[/img]
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Date of registration: Jan 29th 2007

Posts: 119

8

Wednesday, March 14th 2007, 10:29am

I think the idea is good, but we shall see how it works in reality
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Turin_Turambar

Unregistered

9

Wednesday, March 14th 2007, 12:13pm

It seems like this should streamline things for the GOs. You know, get all the questions in one place and whatnot. It also makes it simpler for players-- you don't have to pick one GO to message and then find out that he's on vac mode, etc. etc., you can just stick the little sticky ticky thing up there and get it answered! (By the way, try to call it something other than otickets-- despite GF's non-involvement, it still sounds like another moneymaking scheme :D)

My only criticism is that I want it for Universe 7 too.
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King Of Kings

Me? Addicted?

Date of registration: Jun 5th 2005

Posts: 3,492

10

Wednesday, March 14th 2007, 12:14pm

RE: "oSupport" - The Ticket System

I dont care personally. I myself am someone who likes to keep copies of my outgoing emails in 1 spot. Not with a # in a ticket system on some webpage.

I also like the personal contact with a certain GO. With a ticketsystem it goes to all GO's of that Uni.

Plus i just saw the different subjects. Deff needs some improvement there.

Example, not the permission thing but a harvesting-support subject.


And also, IRC does it for me also.

This post has been edited 1 times, last edit by "King Of Kings" (Mar 14th 2007, 12:14pm)

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hunter0293

Hunted By The Hunter / GNN 16 / AWAY

Date of registration: Apr 2nd 2006

Posts: 3,139

11

Wednesday, March 14th 2007, 12:43pm

RE: "oSupport" - The Ticket System

I think this will keep alot of inocent players from getting banned. So YES keep it :D
--Hunter0293--

Moons Given: 7
Moons received: 2
HoFs: 26

Universe 16 GNN Reporter
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Firef1y

Space Bandito

Date of registration: May 23rd 2006

Posts: 507

Location: In a world of my own

12

Wednesday, March 14th 2007, 1:15pm

Finally a great idea, from ppl who are human and have brains that work. Excellent idea, and can't wait to see it set up in Uni 9.


I'll follow your demise to hell and beyond.
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Musical

=^.^=

Date of registration: Dec 27th 2006

Posts: 4,171

Location: Wisconsin

13

Wednesday, March 14th 2007, 2:44pm

RE: "oSupport" - The Ticket System

Quoted

Originally posted by King Of Kings
I dont care personally. I myself am someone who likes to keep copies of my outgoing emails in 1 spot. Not with a # in a ticket system on some webpage.

I also like the personal contact with a certain GO. With a ticketsystem it goes to all GO's of that Uni.

Plus i just saw the different subjects. Deff needs some improvement there.

Example, not the permission thing but a harvesting-support subject.


And also, IRC does it for me also.


You have some really good points K of Ks. I too like to keep a record of my emails sent and received. And I too like the personal touch between players and GOs.

What I dont like tho, what I really dont like, is when one GO bans a player for something and the player comes back and says "I emailed so-in-so". We cant read each others emails, but we can read each others tickets. With this new system, I think there will be less mistakes, and quicker fixes when mistakes do happen.

You dont have to loose the personal touch (IRC is great for that) and hopefully you will get a quicker turn around time.

Great feedback so far. Keep it coming guys. I am hoping this really takes off, but we can surely tweek it here and there. :)

(\(\
(='.')

o(_")")

Quoted

<EwokCommanda> No one has the balls to warn YOU, Musy. We don't want to take a chance of losing any of those Hugs!!!
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Georgije

Me? Addicted?

Date of registration: Sep 22nd 2005

Posts: 3,746

Location: Ljubljana, Slovenia

14

Wednesday, March 14th 2007, 3:20pm

awesome idea, i hope that replies will be faster now :)

btw somebody wake up kayman, i have been waiting for his reply for 3 days now :P


49.635.387 (Rank 10 of 4.983) - Uni 35
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dElo

Memento Mori

Date of registration: Sep 30th 2005

Posts: 6,566

15

Wednesday, March 14th 2007, 3:55pm

Quoted

Example, not the permission thing but a harvesting-support subject.

I'll improve that. Needless to say you can use this thread to post suggestions and stuff you'd like to see on it. :)
You wanna fly so you drag on flies
Drag on dragonflies
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Pit_Viper

ERROR: Lost Internet Connection

Date of registration: May 2nd 2006

Posts: 1,093

Location: I live in a shoe

16

Wednesday, March 14th 2007, 5:51pm

I like it. Nice interface and easy to use. Will it give the Game Ops a better interface to work with as well? I remember what a pain it was to wade through all the erectile disfunction e-mail spam to read a players message.

Overall a nice job. Hopefully it'll make it easier for everyone.

Wolfpack ~ UNI1
HoFs delivered=28 Moons Given=7
I'm not rebuilding, I'm reloading
Game OP UNI28
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Gaishe

The Conflict of your Mind

Date of registration: Jul 14th 2006

Posts: 1,834

Location: United Kingdom

17

Wednesday, March 14th 2007, 5:54pm

The only problem I think is that new users will just contact the GO directly or just post a message saying 'what do i do?'

But otherwise good idea.


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Pluto

There're many behind me...but still some ahead

Date of registration: Jul 15th 2006

Posts: 1,329

Location: Kansas City.

18

Wednesday, March 14th 2007, 8:40pm

Quoted

Originally posted by Gaishe
The only problem I think is that new users will just contact the GO directly or just post a message saying 'what do i do?'

But otherwise good idea.


Something I thought of, but, a message back saying to figure it out to several people, or ignoring it, might work ^^ lol

You should make uni 22 one of the test unis :P Still sounds good, possible tweaking is fine though, seeing as you guys are looking at the suggestions is a very good sign ^^

Toastah is awesome. ^^
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Sorcerer

Strong Opinioned Sweetheart

Date of registration: Jan 29th 2006

Posts: 3,098

Location: http://game.ocrack.net/board.html

19

Wednesday, March 14th 2007, 8:51pm

Who will have access to certain UNI ticket report? Any GO, or it will be fowarded only to certain UNI GO?

As example, if guy from UNI 666 will need recs support permission , will this msg come to both 666 UNI GOs (their SGO? GA?), or "whoever will be near" hands? Will we get reply, so that we will know who deal with our matter in case of any "complications" or further conversation need?
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King Of Kings

Me? Addicted?

Date of registration: Jun 5th 2005

Posts: 3,492

20

Wednesday, March 14th 2007, 9:13pm

RE: "oSupport" - The Ticket System

Quoted

Originally posted by Musical

What I dont like tho, what I really dont like, is when one GO bans a player for something and the player comes back and says "I emailed so-in-so". We cant read each others emails, but we can read each others tickets. With this new system, I think there will be less mistakes, and quicker fixes when mistakes do happen.

You dont have to loose the personal touch (IRC is great for that) and hopefully you will get a quicker turn around time.

Great feedback so far. Keep it coming guys. I am hoping this really takes off, but we can surely tweek it here and there. :)[/color]


I can't disagree with that, absolutely true. Especially since being a Staff member is on voluntery base, meaning a GO in this case wont be around each day or all parts of the day.

Quoted

Originally posted by dElo

Quoted

:
Example, not the permission thing but a harvesting-support subject.


I'll improve that. Needless to say you can use this thread to post suggestions and stuff you'd like to see on it.


Perfect :D

This post has been edited 2 times, last edit by "King Of Kings" (Mar 14th 2007, 9:13pm)

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