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Wednesday, March 14th 2007, 12:01am
"oSupport" - The Ticket System
As Fever announced, http://board.ogame.org/thread.php?goto=l…hreadid=230041, the New ticket system is up for Unis 1, 2, 3 and 4, this will - hopefully - improve players contact with the Game Team, meaning that our answers will most probably go back and forth much faster and without using mails at all. 
This modification to the current system involves a whole lot of changes for us, but we are very interested on your points of view on it.
Take into consideration that GameForge had no word on this change and that it is a team implementation, if it doesnt have the results we expect it will be reversed.
Feel free to discuss. As always, don't spam.
This modification to the current system involves a whole lot of changes for us, but we are very interested on your points of view on it.
Take into consideration that GameForge had no word on this change and that it is a team implementation, if it doesnt have the results we expect it will be reversed.
Feel free to discuss. As always, don't spam.
You wanna fly so you drag on flies
Drag on dragonflies
Drag on dragonflies
Wednesday, March 14th 2007, 12:13pm
It seems like this should streamline things for the GOs. You know, get all the questions in one place and whatnot. It also makes it simpler for players-- you don't have to pick one GO to message and then find out that he's on vac mode, etc. etc., you can just stick the little sticky ticky thing up there and get it answered! (By the way, try to call it something other than otickets-- despite GF's non-involvement, it still sounds like another moneymaking scheme )
My only criticism is that I want it for Universe 7 too.
)My only criticism is that I want it for Universe 7 too.
Wednesday, March 14th 2007, 12:43pm
RE: "oSupport" - The Ticket System
I think this will keep alot of inocent players from getting banned. So YES keep it
--Hunter0293--
Moons Given: 7
Moons received: 2
HoFs: 26
Universe 16 GNN Reporter
Moons Given: 7
Moons received: 2
HoFs: 26
Universe 16 GNN Reporter
Wednesday, March 14th 2007, 2:44pm
RE: "oSupport" - The Ticket System
Quoted
Originally posted by King Of Kings
I dont care personally. I myself am someone who likes to keep copies of my outgoing emails in 1 spot. Not with a # in a ticket system on some webpage.
I also like the personal contact with a certain GO. With a ticketsystem it goes to all GO's of that Uni.
Plus i just saw the different subjects. Deff needs some improvement there.
Example, not the permission thing but a harvesting-support subject.
And also, IRC does it for me also.
You have some really good points K of Ks. I too like to keep a record of my emails sent and received. And I too like the personal touch between players and GOs.
What I dont like tho, what I really dont like, is when one GO bans a player for something and the player comes back and says "I emailed so-in-so". We cant read each others emails, but we can read each others tickets. With this new system, I think there will be less mistakes, and quicker fixes when mistakes do happen.
You dont have to loose the personal touch (IRC is great for that) and hopefully you will get a quicker turn around time.
Great feedback so far. Keep it coming guys. I am hoping this really takes off, but we can surely tweek it here and there.
(\(\
(='.')
o(_")")
<EwokCommanda> No one has the balls to warn YOU, Musy. We don't want to take a chance of losing any of those Hugs!!!
Wednesday, March 14th 2007, 8:40pm
Originally posted by Gaishe
The only problem I think is that new users will just contact the GO directly or just post a message saying 'what do i do?'
But otherwise good idea.
Something I thought of, but, a message back saying to figure it out to several people, or ignoring it, might work ^^ lol
You should make uni 22 one of the test unis
Still sounds good, possible tweaking is fine though, seeing as you guys are looking at the suggestions is a very good sign ^^ 
Toastah is awesome. ^^
Wednesday, March 14th 2007, 9:13pm
RE: "oSupport" - The Ticket System
Originally posted by Musical
What I dont like tho, what I really dont like, is when one GO bans a player for something and the player comes back and says "I emailed so-in-so". We cant read each others emails, but we can read each others tickets. With this new system, I think there will be less mistakes, and quicker fixes when mistakes do happen.
You dont have to loose the personal touch (IRC is great for that) and hopefully you will get a quicker turn around time.
Great feedback so far. Keep it coming guys. I am hoping this really takes off, but we can surely tweek it here and there.
I can't disagree with that, absolutely true. Especially since being a Staff member is on voluntery base, meaning a GO in this case wont be around each day or all parts of the day.
Originally posted by dElo
:
Example, not the permission thing but a harvesting-support subject.
I'll improve that. Needless to say you can use this thread to post suggestions and stuff you'd like to see on it.
Perfect
This post has been edited 2 times, last edit by "King Of Kings" (Mar 14th 2007, 9:13pm)